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BOOKING TERMS & CONDITIONS

 

AUSTRALIAN SURF LIFEGUARD ACADEMY
WEBSITE BOOKING CONDITIONS


Once Australian Surf Lifeguard Academy accepts your booking by confirmation thereof a contract is made between Australian Surf Lifeguard Academy and you, as well as all confirmed members on this reservation, upon the terms and conditions set out below.


OUR RESPONSIBILITIES:


YOUR TRAINING CAMP RESERVATION
On receipt of your deposit, and subject to availability and at our discretion, Australian Surf Lifeguard Academy will reserve your place on your selected training camp. A contract is only made between you and us upon your booking being confirmed and accepted by us and our communication thereof to you.

1. PRICE GUARANTEE
Prices in the brochures and website are based on costs and exchange rates for the validity period of the brochures. Should these costs change, it may be necessary to make a surcharge on the price of your holiday. Should the total price increase by more than 10% you will have the right to cancel within 7 days of notification without penalty. No surcharge in respect of cost or currency fluctuations will be made once payment of the deposit for your training camp has been received. This guarantee excludes fuel surcharges and does not apply to any taxes, charges or levies imposed by any government or their agencies. In exchange for these guarantees, no refund will be made if costs are reduced.


2. TRAINING CAMP CHANGE AND/OR CANCELLATION

2.1 Australian Surf Lifeguard Academy reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control.

2.2 Should change or cancellation prove necessary we will give you reasonable notice thereof, in the circumstances, and where available, offer you another date.

2.3 If an alternative is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another Australian Surf Lifeguard Academy training camp program without payment of any transfer fee.

2.4 If the change or cancellation is due to circumstances out of our control (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond Australian Surf Lifeguard Academy control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking.

2.5 Australian Surf Lifeguard Academy is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any departure.


3. TRAINING CAMP DETAILS AND CONDITIONS

3.1 The information on our website is correct to the best of our knowledge but we cannot guarantee that any item or amenity mentioned will be available especially where we have no direct control over it.

3.2 Australian Surf Lifeguard Academy will do their best, at their discretion, to select accommodation and transportation to give you good value for money.

3.3 Australian Surf Lifeguard Academy constantly strives to improve training camp itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute accommodation. Australian Surf Lifeguard Academy is not responsible for any other travel arrangements affected due to our cancellations.

3.4 Any special meal requirements will be made on a request basis only. Australian Surf Lifeguard Academy cannot guarantee special meal requests nor will assume any responsibility or liability if client’s special meal requests are not fulfilled.


4. LIABILITY

4.1 Australian Surf Lifeguard Academy is responsible to you for properly arranging and conducting your training camp.

4.2 All monies paid by you to us, whether in respect of the deposit or full payment, may be disbursed by us as and when we see fit, in respect of the services to be provided and/or fees payable under the training program. The payment of a deposit or any other monies in respect of your camp shall be deemed to be an authorisation to disburse thereof as aforesaid.

4.3 As Training Operators, Australian Surf Lifeguard Academy makes arrangements with hoteliers and other independent suppliers to provide you some or all the travel services you purchase. These parties are independent suppliers over whom Australian Surf Lifeguard Academy has no direct control. Australian Surf Lifeguard Academy is responsible to you for properly arranging and conducting your training camp only. Unless caused by its own negligence, Australian Surf Lifeguard Academy is not responsible for and accepts no liability in respect of any claims, losses, damages, costs or expenses arising out of:

a. personal injury, sickness, disease, accident or death, however caused, including without limitation, where same results from your conduct on training;

b. loss or damage to or delay of baggage or other property unless resulting from Australian Surf Lifeguard Academy negligence in which case Australian Surf Lifeguard Academy liability shall be limited to the actual loss but in no event would exceed the total camp cost;

c. delays and loss resulting due to government action, weather, mechanical breakdown, equipment failure, labour disputes, sickness, acts of war, insurrection, terrorism, Acts of God or any other causes beyond Australian Surf Lifeguard Academy direct control. Australian Surf Lifeguard Academy cannot be responsible for interruption of air carrier service due to airline default.

d. acts or omissions, whether negligent or otherwise, of suppliers of services or their personnel (including, without limitation, transportation and accommodation services) or of any other person or body unless such a person or body is employed by us, or is an agent of ours, and is acting within the scope of his or her authority. In no event is Australian Surf Lifeguard Academy liable for the acts or omissions of independent third party contractors or of its own employees or agents acting outside the scope of their duties;

e. loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from any of the following:

i. any matter or topic described in sub-paragraphs (a) to (d) inclusive above;

ii. your failure to obtain the necessary documentation to travel;

iii. your failure to arrive on time for initial departure or for connections within the training program or to stay within or join your camp at any time after initial departure;

iv. your leaving the training program prior to its completion;

v. the need for Australian Surf Lifeguard Academy to change itineraries or substitute accommodation or services, provided that Australian Surf Lifeguard Academy makes every effort to supply the most comparable services and accommodations available;

vi. cancellation of the vacation by Australian Surf Lifeguard Academy provided that a full refund of all monies paid is made to you.

vii. Many of our activities are of a phsyical action and adventure orientated. Sports and similar activities inherently involve risks of injury greater than those that would be encountered if you were not participating in such, and therefore, by voluntarily taking part in any sports or other such activities, you thereby acknowledge and assume any of the risks inherent therein. In the absence of negligence on our part, or on the part of our agents and representatives, neither we nor they accept any responsibility for, and shall not be liable for, any injury, illness, damage, loss, accident, expense, delay or any other irregularity resulting from your participation in any of the activities made available to you.

viii. We take every reasonable precaution possible to assure your comfort, safety, and enjoyment while you are taking part in an Australian Surf Lifeguard Academy training program. Australian Surf Lifeguard Academy training camps are generally for the physically fit, and not for the frail or those not generally enjoying good health. A change of climate, food, time and varied cultural habits often affects travellers differently. We therefore recommend that you advise your doctor that you are taking one of our training programs and ask if he or she recommends anything for your trip, even for something as seemingly benign as an upset stomach. Since the brands of any medication to which you are accustomed may be unavailable in Australia, we recommend you bring your own supply of any medication you will require and carry such medication in your hand luggage. Prescription drugs should be carried in the original labelled bottles. Should you fall ill during your Australian Surf Lifeguard Academy training camp, we will make every reasonable effort to make prompt, sanitary, safe and proper medical care available to you. However, if at anytime or anywhere treatments of any sort are suggested to you that do not meet your needs or expectations, you should not hesitate to contact your own doctor. Also, please note that the same sorts of activities that can expose you to certain types of diseases at home can just as easily expose you to those same diseases abroad. This information is provided only for your convenience and we are not responsible or liable for any damages resulting from your failure to confirm or ascertain health information or medical precaution, if any.

ix. Australian Surf Lifeguard Academy is responsible for taking care to arrange and conduct your training properly. We selected only those people whom we believe in our best judgement would be responsible and congenial, Expert trainers, Representatives and Drivers. Although we firmly believe, based on personal interviews and certain disclosures made to us by our employees, that all of our employees enjoy excellent health, we, like other tour operators, are legally unable to confirm this in most, if not all, instances.

 


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